Return & Refund Policy

Our #1 priority here is your happiness. Which means we stand by our product 100%, no matter what, no questions asked, no holds barred, no ifs, no ands, no buts. If you have a problem, we will solve it. Refund it. Whatever it takes. Just reach out to our Customer Happiness Team. We're here for you. Happiness. Guaranteed.

180-Day Risk-Free Trial — Bamboo Bed Sheets & Bamboo Mattress Toppers

We are so confident you'll love our Bamboo Bed Sheets and Bamboo Mattress Toppers that we offer a 180-day risk-free trial on these products. If you are not completely satisfied within 180 days of receiving your order, you are entitled to a refund — and you keep the product. There is no need to repackage, ship, or return anything.

Within 14 Days of Delivery

You receive a full refund of the sale price paid, less the shipping & handling contribution outlined below. You keep the product.

Bamboo Bed Sheets — Your Refund Amount (Within 14 Days)

Refund amount = Sale price paid, less $20 (shipping & handling contribution), less $10 for each additional sheet set in the same order.

You keep the sheets. Nothing to return.

Example

If you purchased 1 Bamboo Sheet Set for $149:
Your refund = $149 − $20 = $129. You keep the sheets.

If you purchased 2 Bamboo Sheet Sets for $298:
Your refund = $298 − $20 (shipping) − $10 (additional set fee) = $268. You keep both sets.

If you purchased 3 Bamboo Sheet Sets for $447:
Your refund = $447 − $20 (shipping) − $10 − $10 (additional set fees) = $407. You keep all three sets.

Bamboo Mattress Toppers — Your Refund Amount (Within 14 Days)

Refund amount = Sale price paid, less $30 (shipping & handling contribution), less $15 for each additional topper in the same order.

You keep the topper(s). Nothing to return.

Example

If you purchased 1 Bamboo Mattress Topper for $189:
Your refund = $189 − $30 = $159. You keep the topper.

If you purchased 2 Bamboo Mattress Toppers for $378:
Your refund = $378 − $30 (shipping) − $15 (additional topper fee) = $333. You keep both toppers.

If you purchased 3 Bamboo Mattress Toppers for $567:
Your refund = $567 − $30 (shipping) − $15 − $15 (additional topper fees) = $507. You keep all three toppers.

After 14 Days (Day 15 – Day 180)

If more than 14 days have passed since delivery and you're still not satisfied, we'll refund 50% of the sale price you paid. You keep the product — no returns required.

We can't resell used bedding for hygiene reasons, so we'd rather you kept it and donated it, gifted it to a friend, or continued to give it a try. We still want to make sure you're not completely out of pocket, which is why we refund half.

Bamboo Bed Sheets — Your Refund Amount (After 14 Days)

Refund amount = 50% of the sale price paid.

You keep the sheets. Nothing to return.

Example

If you purchased 1 Bamboo Sheet Set for $149:
Your refund = 50% of $149 = $74.50. You keep the sheets.

If you purchased 2 Bamboo Sheet Sets for $298:
Your refund = 50% of $298 = $149. You keep both sets.

Bamboo Mattress Toppers — Your Refund Amount (After 14 Days)

Refund amount = 50% of the sale price paid.

You keep the topper(s). Nothing to return.

Example

If you purchased 1 Bamboo Mattress Topper for $189:
Your refund = 50% of $189 = $94.50. You keep the topper.

If you purchased 2 Bamboo Mattress Toppers for $378:
Your refund = 50% of $378 = $189. You keep both toppers.

These guarantees apply to the price you actually paid at checkout (including any discounts or sale pricing).

Why This Saves You Money & Time

With most retailers, returning bulky bedding means repackaging the product, paying $30–$60+ in return shipping for oversized items, driving to the post office, waiting in line, and then waiting weeks for your refund to be processed. After all that, you end up with nothing — no product and less money back once shipping is deducted.

With Adore Earth, you come out ahead:

You keep the product — donate it, gift it to a friend, or keep using it. It's yours.
You save on return shipping — no $30–$60+ out of your pocket to send back a bulky parcel.
You save time — no repackaging, no post office trips, no tracking parcels, no waiting for warehouse inspections.
You get your refund faster — processed as soon as your request is approved, not after we receive and inspect a return.

One email to our team and it's done. You keep the product, you get your money back, and you don't waste a single minute of your day on returns logistics.

90-Day Satisfaction Guarantee — All Other Products

All other products purchased from Adore Earth are covered by our 90-day satisfaction guarantee. If you are not satisfied with your purchase, you may request a refund — and you keep the product.

Within 14 days of delivery: Full refund of the sale price paid, less $20 (shipping & handling contribution). You keep the product.

After 14 days (Day 15 – Day 90): 50% refund of the sale price paid. You keep the product.

We can't resell used products for hygiene and safety reasons, so there's nothing to return. One email and it's sorted.

Proof of purchase is required for all refund requests under this guarantee.

How to Initiate a Refund

To begin the process, please contact our Customer Happiness Team by email at support@adorearth.com. To ensure your request is processed promptly, please include the following information in your message:

• Your order number
• The item(s) you'd like a refund for
• A brief description of the reason

A member of our team will respond within 24 hours to confirm your refund.

Refund Processing

Once your refund has been approved, it will be issued to your original payment method. Please allow 3–7 business days for the funds to appear, as processing times may vary depending on your financial institution.

No return shipment is required for any product. Processing begins as soon as your request is approved.

Late or Missing Refunds

If your refund has not appeared within the expected timeframe, we recommend taking the following steps before contacting us:

• Re-check your bank or payment account for any pending transactions.
• Contact your credit card provider, as processing times can vary.
• Reach out to your bank directly, as internal delays may occasionally occur.

If you have completed the above steps and your refund has still not been received, please email us at support@adorearth.com and we will investigate and resolve the matter promptly.

Gift Returns

If an item was purchased as a gift and shipped directly to you as the recipient, a store credit will be issued once the refund has been processed.

If the gift was originally shipped to the purchaser, the refund will be returned to the original payment method used at the time of purchase.

Damaged or Faulty Items

If your order arrives damaged or defective, please contact us within 7 days of delivery at support@adorearth.com with the following:

• Your order number
• Clear photographs documenting the damage or fault

We will prioritise your case and arrange a replacement or full refund at no cost to you. The shipping and handling deductions and 50% limitations outlined above do not apply to faulty or damaged items — you will receive a full refund of the price paid. Your rights under Australian Consumer Law always apply.

Contact Information

Business Hours: Mon – Friday 9am – 5pm AEST

Business Email: support@adorearth.com

Business Phone: 0401 467 099

Business Address:
140 Watton Street
Penshurst, Victoria, 3289
Australia

Australian Business Number:
62 624 156 010 (Watton Investments Pty Ltd)

Our Commitment to You

Adore Earth was founded on a commitment to quality, transparency, and trust. If something is not right with your order, we will work with you to make it right — efficiently and respectfully.

Your comfort and confidence in our products are guaranteed.