Return & Refund Policy

At Adore Earth, your satisfaction is our number one priority. We stand behind the quality of our products and want you to shop with complete confidence.

If you're not completely satisfied with your purchase, our Customer Happiness Team is here to help. We offer a simple and flexible refund policy designed to make returns as convenient and stress-free as possible.

180-Day Satisfaction Guarantee — Bamboo Bed Sheets & Bamboo Mattress Toppers

We are confident that our Bamboo Bed Sheets and Bamboo Mattress Topper will transform the way you sleep. To give you plenty of time to experience the comfort and benefits for yourself, we offer an 180-night risk-free trial on this product.

If you're not completely satisfied within 180 nights of receiving your Bamboo Bed Sheets or Bamboo Mattress Topper, you can return it and receive a 100% refund of the product price paid. Customers are responsible for return shipping costs for change-of-mind returns.

You can use and sleep on your bamboo bed sheets or bamboo mattress topper during the trial period and still be eligible for a refund.

Refunds are based on the actual amount paid at checkout, including any applicable discounts.

90-Day Satisfaction Guarantee — All Other Products

All other Adore Earth products are covered by our 90-day satisfaction guarantee, unless a different guarantee period is clearly specified on the individual product page.

If you're not completely satisfied within 90 days of receiving your product, you can return it and receive a 100% refund of the product price paid. Customers are responsible for return shipping costs for change-of-mind returns.

You can use and sleep on your product during the trial period and still be eligible for a refund.

Refunds are based on the actual amount paid at checkout, including any applicable discounts.

How to Initiate a Return or Refund

To request a refund, please contact our Customer Happiness Team at support@adorearth.com.

Please include:

• Your order number.

• The item or items you'd like refunded.

• A brief description of the reason.

• Whether you'd prefer to return the product for a full refund or keep it and receive a refund less the applicable shipping costs.

Our team aims to respond within 24 hours and will provide instructions for your chosen refund option.

Proof of purchase is required for refund requests under our satisfaction guarantee.

Refund Processing

Once your refund has been approved, it will be issued to your original payment method.

Please allow approximately 3–7 business days for the funds to appear, depending on your financial institution.

For returned products, refunds are processed after the product has been received and the return has been approved.

For customers choosing to keep their products, refund processing can begin as soon as the request has been approved.

Late or Missing Refunds

If your refund hasn't appeared within the expected timeframe, please contact support@adorearth.com.

Our team will investigate the matter and help resolve it as quickly as possible.

Gift Returns

If an item was purchased as a gift and shipped directly to the recipient, we can arrange an appropriate return or store credit.

If the gift was purchased using another person's payment method, any monetary refund will generally be returned to the original payment method used at checkout.

Please contact our team to discuss the available options.

Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty or incorrect, please contact us at support@adorearth.com as soon as possible.

Where possible, include:

• Your order number.

• A description of the issue.

• Clear photographs showing any damage or fault.

We will review your request and arrange an appropriate remedy, which may include a repair, replacement or refund in accordance with Australian Consumer Law.

The $30 and $20 shipping deductions do not apply to refunds required under Australian Consumer Law. Where you are legally entitled to a full refund, no shipping or handling deductions will apply.

Reasonable return shipping costs will also be covered where required by law.

Your Rights Under Australian Consumer Law

Our 90-day and 180-day guarantees are offered in addition to your rights under Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy excludes, restricts or modifies your statutory consumer rights.

Contact Information

Business Hours: Monday–Friday, 9 am–5 pm AEST

Email: support@adorearth.com

Phone: 0401 467 099

Business Address: 140 Watton Street, Penshurst, Victoria 3289, Australia

Australian Business Number: 62 624 156 010 (Watton Investments Pty Ltd)

Our Commitment to You

Adore Earth was founded on a commitment to quality, transparency and trust.

We want every customer to feel confident when purchasing from us. That's why we offer:

• 180-day risk-free trial on Bamboo Bed Sheets and Bamboo Mattress Toppers.

• 90-day satisfaction guarantee on all other products.

• The freedom to use and sleep on your products during the guarantee period.

• A full refund when you return your product.

• The option to keep your product and receive a refund less the applicable shipping contribution.

• Friendly and helpful customer support.

If something isn't right with your order, we'll work with you to make it right.

Questions? Contact our Customer Happiness Team at support@adorearth.com.